Terms and Conditions for Onset DNA

Effective Date: 11/4/2024

Introduction

Welcome to Onset DNA, a mobile DNA testing service provided by Onset DNA (“Company,” “we,” or “us”). By accessing and using our website, www.onsetdna.com (“Site”), and scheduling services through Jane.app, a HIPAA-compliant health portal, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our services.

1. Services Provided

Onset DNA offers mobile DNA testing services, including but not limited to paternity testing, non-invasive prenatal paternity testing, legal DNA testing, and immigration testing. Our services are conducted by highly trained Specimen Collectors, and our DNA samples are processed by Choice DNA, an American Association of Blood Banks (AABB)-accredited partner, ensuring accurate and reliable results.

Certification and Accreditation

AABB (American Association of Blood Banks) is an internationally recognized organization dedicated to advancing transfusion medicine, cellular therapies, and DNA testing standards.

2. Use of Website and Digital Scheduling

By using our website and scheduling your DNA testing services through Jane.app, you agree to the following:

• Accuracy of Information: You are responsible for providing accurate and truthful information during the scheduling process. Any inaccuracies may lead to delays or errors in processing your DNA test.
• Service Availability: Onset DNA reserves the right to modify, suspend, or discontinue any part of our service without prior notice.
• Third-Party Services: Our digital scheduling is facilitated through Jane.app. By using this service, you agree to their terms and conditions, which can be reviewed at Jane.app.com.

3. Medical Advice Disclaimer

The services and information provided by Onset DNA are for informational purposes only and do not constitute medical advice. Always consult your healthcare provider with any questions or concerns about your health or medical condition.

4. Prices, Payment, and Delivery

• Prices: Service charges are listed on our Site and are subject to change without notice. Onset DNA reserves the right to adjust prices as needed.
• Payment: Full payment is required before confirming your order. Payments are processed securely through a third-party payment processor.
• Delivery: Any delivery dates provided are approximate and not guaranteed. Onset DNA is not liable for any delays in the delivery of services.

Onset DNA – Cancellation and Refund Policy

Purpose: Onset DNA is dedicated to providing “Your DNA, Your Way” through fully customized appointments tailored to each client’s needs. To manage resources effectively and maintain a smooth experience, we have established the following cancellation and refund policy. By scheduling an appointment with Onset DNA, clients agree to these terms.

1. Partial Refund for Cancellations More than 36 Hours in Advance

Clients who cancel their appointment more than 36 hours before the scheduled time are eligible for a partial refund. Onset DNA will retain $100 of the total service cost to cover preparation costs, and the remaining balance will be refunded to the client.

Example:

• Appointment Time: Friday at 2:00 PM
• Cancellation Time: Wednesday at 10:00 AM (52 hours before)
• Total Payment for Service: $300
• Amount Retained by Onset DNA: $100
• Refund Issued to Client: $200

Explanation: Because the client canceled more than 36 hours in advance, they receive a partial refund. Onset DNA retains $100 to cover preparation work, while the remaining $200 is refunded.

2. One-Time Reschedule for Cancellations Within 24-36 Hours

Clients who cancel their appointment between 24 and 36 hours before the scheduled time are not eligible for a refund, but they may reschedule their appointment one time without penalty. The initial payment will be applied to the rescheduled appointment. However, if the client cancels the rescheduled appointment, no further rescheduling or refunds will be available.

Example:

• Appointment Time: Friday at 2:00 PM
• Cancellation Time: Wednesday at 10:00 PM (40 hours before)
• Total Payment for Service: $300
• Refund Issued to Client: $0
• Rescheduling Allowed: Yes, one-time reschedule at no extra cost.

Explanation: Because the client canceled within the 24-36 hour window, they are not eligible for a refund. However, they may reschedule the appointment once, with the original payment applied to the new appointment date. If the rescheduled appointment is canceled, the payment is forfeited.

3. No Refund or Rescheduling for Cancellations Less Than 24 Hours in Advance or No-Shows

Clients who cancel their appointment less than 24 hours before the scheduled time or do not show up for their appointment will forfeit their entire payment. No refund or rescheduling options will be available in these cases.

Example:

• Appointment Time: Friday at 2:00 PM
• Cancellation Time: Friday at 9:00 AM (5 hours before) or no-show at the appointment
• Total Payment for Service: $300
• Refund Issued to Client: $0
• Rescheduling Allowed: No

Explanation: Because the client canceled less than 24 hours before the appointment or failed to show up, they forfeit the full payment with no option to reschedule.

4. Acknowledgment

By scheduling an appointment with Onset DNA, clients acknowledge that they have read, understand, and agree to the terms of this Cancellation and Refund Policy. They recognize that each appointment is customized to their specific needs, and sufficient advance notice is required to accommodate adjustments.

Onset DNA – Privacy and HIPAA Policy

1. Introduction

Onset DNA is committed to protecting your privacy and ensuring the security of your personal information. This Privacy and HIPAA Policy outlines how we collect, use, share, and protect your information in compliance with applicable privacy laws and HIPAA (Health Insurance Portability and Accountability Act of 1996) regulations.

2. Information Collection

We collect personal and health information to provide customized DNA testing services. This information includes, but is not limited to:

• Personal Identifiable Information (PII): Name, contact details, date of birth, address, and payment information.
• Health Information (Protected Health Information – PHI): Information related to DNA testing services, including medical history and test results.

Collection Sources:

• Information you provide directly on our website (www.onsetdna.com) or through our scheduling platform, Jane.app.
• Information collected during appointments and communications with our team.

3. How We Use Your Information

We use the information we collect for purposes including:

• Service Delivery: To process and perform DNA testing, communicate results, schedule appointments, and manage your account.
• Improvement of Services: To enhance our services based on client preferences and feedback.
• Legal Compliance: To comply with legal obligations, such as HIPAA requirements, and to protect our rights.

4. HIPAA Compliance

Onset DNA is fully compliant with HIPAA regulations to safeguard the privacy and security of your Protected Health Information (PHI). As a HIPAA-compliant provider, we take necessary measures to ensure the confidentiality, integrity, and security of all health information shared with us.

HIPAA-Specific Practices:

• Minimum Necessary Standard: We access and use only the minimum necessary information needed to perform our services.
• Access Controls: Access to PHI is restricted to authorized personnel involved in the provision of your DNA testing services.
• Training: Our team members are trained on HIPAA regulations and the proper handling of PHI to prevent unauthorized disclosures.

Your HIPAA Rights: Under HIPAA, you have the right to:

• Access Your PHI: Request and receive copies of your health information.
• Request Amendments: Request corrections to your PHI if you believe there are errors.
• Request Restrictions: Ask for limitations on the use or disclosure of your PHI.
• Confidential Communication: Request that we communicate with you using specific methods or contact information.

If you wish to exercise any of these rights, please contact us at contactus@onsetdna.com.

5. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or destruction. Our practices include:

• SSL Encryption: Data transmitted between our website, scheduling platform, and servers is encrypted using Secure Socket Layer (SSL) technology.
• Access Restrictions: Personal information and PHI are accessible only to authorized personnel who need it to perform specific services.
• Audit Trails: We maintain audit logs of access to your PHI to monitor and secure access to sensitive information.

6. Sharing Information with Third Parties

We may share your information with third parties only as necessary to provide our services, comply with legal requirements, or protect our rights.

• DNA Testing Laboratory (Choice DNA): Your DNA samples and necessary information are shared with Choice DNA, our accredited lab partner, which adheres to strict privacy and confidentiality standards.
• Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena, court order, or government investigation.
• Prohibition on Sharing with Insurers or Employers: We do not share your genetic information with insurers, employers, or other unauthorized third parties without your explicit written consent.

7. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and improve our services.

• Types of Cookies: We use session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them) for website functionality.
• Control: You can control cookie settings through your web browser. However, disabling cookies may affect certain functionalities of our site.

8. Your Rights Under This Privacy Policy

Under this Privacy Policy, you have the right to:

• Access and Update Your Information: You may request access to and updates or corrections of your personal information.
• Withdraw Consent: You may withdraw your consent to our processing of your data at any time, subject to legal or contractual restrictions.
• Request Deletion: You may request the deletion of your personal information, except where we are legally required to retain it.

To exercise these rights, please contact us at contactus@onsetdna.com.