ONSET DNA TERMS AND CONDITIONS

Effective Date: March 2, 2025

1. Introduction

Welcome to Onset DNA. These Terms and Conditions (“Agreement”) govern your use of our website (www.onsetdna.com) and the DNA testing services provided through our HIPAA-compliant health portal, Jane.app. By accessing or using our services, you agree to comply with this Agreement. If you do not agree, please refrain from using our services.

Onset DNA does not accept medical insurance for any services.

These Terms and Conditions apply to all transactions, inquiries, and interactions between Onset DNA and its clients.

DEFINITIONS 

• Company: Refers to Onset DNA.
• Client: The individual purchasing and utilizing Onset DNA services.
• Service(s): DNA testing and related services provided by Onset DNA.
• Jane.app: A third-party, HIPAA-compliant scheduling and documentation platform.
• PHI (Protected Health Information): Any personal health information protected under HIPAA regulations.
• AABB: The American Association of Blood Banks, an accrediting body for laboratories processing DNA tests.

SERVICES PROVIDED 

Onset DNA offers mobile DNA testing services, including but not limited to:

• Paternity Testing (legal and non-legal options)
• Non-Invasive Prenatal Paternity Testing
• Immigration DNA Testing
• Legal DNA Testing (court-admissible)
• Infidelity Testing
• Ancestry DNA Testing
• Genetic Relationship Testing (e.g., siblings, grandparents, aunts/uncles)

All DNA samples are processed by an AABB-accredited laboratory, ensuring accuracy and reliability. Our services are conducted by trained Specimen Collectors with experience in Phlebotomy and patient care. Onset DNA acts solely as a collection service and does not process or analyze DNA samples.

SERVICE AVAILABILITY AND USE OF WEBSITE

4.1 Accuracy of Information

Clients must provide accurate and truthful information when scheduling services. Inaccurate information may result in delays, cancellation, or errors in test results.

4.2 Third-Party Services

Onset DNA uses Jane.app for scheduling and service management. By using our services, you agree to Jane.app’s terms and policies.

4.3 Modifications and Discontinuation

We reserve the right to modify, suspend, or discontinue services at any time without prior notice. If a service is discontinued after payment, a full refund will be provided.

MEDICAL ADVICE DISCLAIMER

Onset DNA provides DNA testing for informational and legal purposes only. Our services do not constitute medical advice, genetic counseling, or diagnostic services. Clients should consult a licensed healthcare provider for medical concerns or genetic health issues.

PAYMENT, PRICING, AND DELIVERY

6.1 Charges and Payment

• Service prices are listed on our website and are subject to change without notice.
• Full payment is required before appointment confirmation.
• Payments are processed securely through a third-party payment processor.
• Onset DNA is not responsible for any additional charges or fees imposed by your bank or payment provider.

6.2 Delivery of Results

• Estimated delivery times for results are provided but not guaranteed.
• Onset DNA is not responsible for delays caused by laboratory partners, shipping carriers, or other third parties.
• Test results are delivered securely through email or an online portal.

CANCELLATION, REFUND AND NO-SHOW POLICY 

• No refunds will be issued due to the mobile and personalized nature of our services.
• Clients must contact us within 24 hours of booking to correct scheduling errors.
• Rescheduling is not available once an appointment is confirmed.
• No refunds will be provided for shipped DNA kits or supplies.
• If a client fails to show up for an appointment, it will be marked as a no-show, and no refund or rescheduling will be allowed.
• DNA Specimen Collectors will wait a maximum of 15 minutes at the appointment location. If the client is not available within this time, the appointment is canceled without refund.

PRIVACY, CONFIDENTIALITY, AND HIPAA COMPLIANCE 

8.1 Information Collection

We collect Personal Identifiable Information (PII) and Protected Health Information (PHI), including:

• Name, contact details, payment information.
• Medical history related to DNA testing.
• Information provided via www.onsetdna.com and Jane.app.

8.2 HIPAA Compliance

We adhere to HIPAA regulations by:

• Limiting access to PHI to authorized personnel only.
• Using SSL encryption and audit logs for security.
• Providing clients with rights to access, amend, and restrict their PHI.

8.3 Data Sharing

Your data is shared only when necessary:

• With our AABB-accredited lab partner for testing.
• To comply with legal obligations (e.g., subpoenas, court orders).
• We do not share data with insurers, employers, or unauthorized third parties.

LEGAL DISCLAIMERS AND LIMITATION OF LIABILITY 

Onset DNA does not guarantee acceptance of test results by any specific entity. We are not liable for service interruptions, errors, or delays beyond our control. Clients use our services at their own risk. Maximum liability for damages shall not exceed $150 or the amount paid for the service, whichever is less. DNA test results should not be used for legal disputes without consulting a legal professional.

10. Indemnification

Clients agree to indemnify Onset DNA against all claims, losses, and expenses arising from:

• Misuse of our services.
• Unauthorized sharing of test results.
• Breach of these terms.

11. Intellectual Property and Copyright

All content on www.onsetdna.com, including text, images, and software, is the intellectual property of Onset DNA. Unauthorized reproduction, distribution, or modification is strictly prohibited.

12. Account Creation and Security

• Clients must create an account to access test results.
• Clients are responsible for maintaining the security of their account credentials.
• Onset DNA is not responsible for unauthorized account access.

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of Texas, United States. Any disputes shall be resolved through arbitration or small claims court in Harris County, Texas. 

14. Amendments to Terms and Conditions

Onset DNA reserves the right to modify these Terms at any time. Updates will be posted on our website. Continued use of services constitutes acceptance of the revised terms. 

15. Contact Information

For questions about these Terms and Conditions, contact us at:

• Email: contactus@onsetdna.com
• Website: www.onsetdna.com

By using our services, you acknowledge and agree to the terms outlined in this document. Thank you for choosing Onset DNA for your DNA testing needs.