ONSET DNA TERMS AND CONDITIONS

Effective Date: March 29, 2026

1. Introduction

Welcome to Onset DNA (“Onset DNA,” “we,” “us,” or “our”). These Terms and Conditions (“Agreement”) govern your use of:

• Our website: www.onsetdna.com
• Our mobile DNA collection services
• Our HIPAA-compliant electronic medical record and client portal, Kalix Health (“Kalix”)

By accessing our website, scheduling an appointment, creating an account in Kalix, or using any Onset DNA service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. If you do not agree, you must not use our services.

Onset DNA does not accept medical insurance for any services.

These Terms and Conditions apply to all transactions, inquiries, and interactions between Onset DNA and its clients.

2. Definitions

• Company: Refers to Onset DNA.
• Client (“you”): The individual purchasing, scheduling, or utilizing Onset DNA services, including parties tested and payors.
• Service(s): All DNA testing, mobile collection, scheduling, reporting, and related services provided by Onset DNA.
• Kalix Health (“Kalix”): A third-party, HIPAA-compliant electronic medical record, scheduling, and communication platform used by Onset DNA.
• PHI (Protected Health Information): Any personal health information protected under HIPAA and applicable privacy laws.
• AABB: The American Association of Blood Banks, an accrediting body for laboratories processing DNA tests.
• Legal Test: A DNA test performed using full chain-of-custody procedures intended for possible court or agency use.
• Non-Legal / Peace-of-Mind Test: A DNA test intended for personal information only, without full chain-of-custody, which may not be accepted by courts or agencies.

3. Services Provided

Onset DNA offers mobile DNA collection services and coordination with AABB-accredited laboratory partners, including but not limited to:

• Paternity Testing (legal and non-legal)
• Standard Trio Paternity Testing (child, alleged father, and mother)
• Non-Invasive Prenatal Paternity Testing
• Immigration DNA Testing
• Legal, court-admissible DNA Testing
• Avuncular (aunt/uncle) Relationship Testing
• Sibling DNA Testing
• Grandparent DNA Testing
• Ancestry and genetic relationship testing
• Wellness and lifestyle tests (e.g., Healthy Weight DNA, Food & Pet Sensitivity DNA)

All DNA samples are processed by an AABB-accredited laboratory. Onset DNA acts solely as a collection and coordination service and does not process or analyze DNA samples nor does not control the internal procedures of any laboratory partner.

Onset DNA does not provide genetic counseling, medical diagnosis, or legal representation.

4. Service Availability, Website & EMR Use

4.1 Accuracy of Information

You agree to provide accurate, complete, and truthful information when:

• Booking services
• Completing online intake forms
• Uploading identification or legal documents
• Communicating with Onset DNA or its collectors

Inaccurate or incomplete information may result in delays, cancellations, or errors in test interpretation. Onset DNA is not responsible for consequences arising from false, misleading, or incomplete information provided by clients or their representatives.

4.2 Use of Kalix Health (EMR & Portal)

Onset DNA uses Kalix Health to manage scheduling, intake forms, PHI, electronic communications, and delivery of results where applicable. By using our services, you:

• Consent to the creation of a client record in Kalix.
• Agree to receive communications (including reminders, forms, and results notices) via email, text message, and/or portal notifications.
• Agree to comply with Kalix’s own terms, privacy policy, and security practices, in addition to this Agreement.

You are responsible for maintaining the confidentiality of your Kalix login credentials and limiting access to your devices and email accounts.

4.3 Third-Party Services and Labs

Onset DNA relies on third-party service providers, including but not limited to:

• Kalix Health (scheduling, EMR, and communications)
• AABB-accredited laboratory partners for testing and analysis
• Payment processors (e.g., merchant services, card processors)
• Shipping carriers (e.g., FedEx, UPS)

By using our services, you agree that Onset DNA may share necessary information with these third parties to perform your requested services. Onset DNA is not responsible for outages, errors, or delays caused by these third parties but will make reasonable efforts to assist in resolving issues.

4.4 Modifications and Discontinuation

We reserve the right to modify, suspend, or discontinue any service, price, or feature at any time without prior notice. If a service you have already paid for is discontinued before collection or lab submission, Onset DNA will issue a refund for that service.

5. No Medical or Legal Advice

Onset DNA provides DNA testing for informational and legal evidence purposes only. Our services do not constitute:

• Medical advice
• Diagnosis or treatment
• Genetic counseling
• Legal advice or representation

You are solely responsible for consulting with licensed healthcare professionals regarding medical or genetic questions, and with a licensed attorney for any legal questions, including the use of DNA results in court, immigration, or administrative proceedings.

6. Payment, Pricing, and Delivery of Results

6.1 Charges and Payment

• Service prices are listed on our website and are subject to change without notice.
• Full payment is required before appointment confirmation or shipment of any test kit.
• Payments are processed securely through third-party payment processors.
• You are responsible for any additional fees, foreign transaction charges, or bank fees imposed by your financial institution.

Onset DNA does not bill or accept medical insurance for any services.

6.2 Delivery of Results

• Estimated turnaround times are provided on our website and intake materials, but are not guaranteed.
• Delays may occur due to laboratory capacity, shipping, weather events, or other circumstances beyond our control.
• Results are delivered securely either through Kalix, encrypted email, or another secure electronic method designated by Onset DNA.
• Onset DNA does not guarantee that any specific court, agency, or third party will accept or rely upon the results.

7. Cancellation, Refund, No-Show & Split Appointment Policy

7.1 All Sales Final

Due to the mobile and personalized nature of our services:

• All sales are final.
• Once a test has been scheduled or a kit has been shipped, no refunds will be provided except where required by law or as explicitly stated below.

7.2 Cancellations & Rescheduling

• Clients must provide at least 24 hours’ notice prior to the scheduled appointment start time to request a cancellation or reschedule.
• If you cancel at least 24 hours in advance, you may request one rescheduled appointment, subject to availability.
• A $100 cancellation/rescheduling fee may apply, which must be paid before the new appointment is confirmed.
• If you cancel with less than 24 hours’ notice, fail to pay any required fee, or repeatedly reschedule, Onset DNA may treat the appointment as a no-show and decline further service.

7.3 No-Show Policy

• DNA Specimen Collectors will wait a maximum of 15 minutes at the appointment location.
• If the client or required participants are not present, prepared, and ready to proceed within that 15-minute window, the appointment will be marked as a no-show.
• No-shows are not refundable, and Onset DNA is not obligated to reschedule the appointment.

7.4 Split Appointments

Onset DNA may offer split appointments (collecting required parties at different times or locations) for safety, privacy, or logistical reasons, at our discretion.

• Split appointments must be approved and coordinated by Onset DNA in advance.
• Additional travel or administrative fees may apply for split appointments.
• Split appointments may extend turnaround time for results because all parties must be collected, packaged, and submitted together under the same case.
• Onset DNA reserves the right to decline split appointments where identity, safety, or chain-of-custody concerns cannot be reasonably addressed.

7.5 Split Appointment Coordination Policy

For Split Appointments, Onset DNA provides concierge-style coordination services to facilitate scheduling of participants who are not available at the same time and location.

By selecting a Split Appointment, the Client agrees to the following:

Coordination Services

• Onset DNA will initiate contact with participants provided by the Client and make reasonable efforts to schedule each participant individually.

• Coordination includes communication, scheduling, and logistical alignment in accordance with required chain-of-custody procedures.

• Completion of services is dependent on participant cooperation and availability.

Authorization to Contact Participants

• The Client represents and warrants that they have the authority and consent to provide participant contact information.

• The Client authorizes Onset DNA to contact participants solely for scheduling and coordination purposes.

• Onset DNA is not responsible for any claims arising from unauthorized sharing of participant information by the Client.

Coordination Limits

• Coordination includes up to three (3) outreach attempts per participant within a five (5) business day period.

• If a participant is unresponsive after this period, coordination services will be considered fulfilled.

• Additional coordination may require additional fees.

Participant Responsibility

• All participants must be responsive, available, and prepared for scheduling.

• Delays or failure to complete testing due to participant non-responsiveness, refusal, or scheduling conflicts are outside of Onset DNA’s control.

• Onset DNA does not guarantee completion timelines for Split Appointments.

Fees and Non-Refundability

• All Split Appointment coordination fees are non-refundable once coordination efforts have begun.

• Additional fees may apply for rescheduling, extended coordination, or additional outreach beyond standard limits.

No-Show and Rescheduling

• If a participant fails to appear for a scheduled appointment, it will be treated as a no-show.

• Additional fees will apply for rescheduling.

• Onset DNA is not responsible for missed appointments due to participant actions.

Independent Collection Events

• Each participant appointment is treated as a separate collection event, including independent identity verification, documentation, and chain-of-custody procedures.

Limitation of Responsibility

• Onset DNA is not liable for delays, incomplete testing, or scheduling issues caused by participant actions or inactions.

• For legal (court-admissible) testing, Onset DNA is not responsible for court deadlines, legal outcomes, or case delays resulting from participant non-compliance.

Completion of Coordination Services

• Coordination services are considered complete upon the earlier of:

  • Successful scheduling of all participants; or

  • Completion of the maximum outreach attempts outlined above.

8. DNA Testing of Minors & Individuals Unable to Consent

8.1 Definition of Minor and Capacity

For purposes of this Agreement, a “Minor” is any individual under the age of eighteen (18). An adult who is legally incapacitated, under guardianship, or otherwise unable to provide informed consent will be treated as a Minor for consent purposes.

8.2 Required Consent

Onset DNA does not perform DNA testing on Minors or legally incapacitated individuals without valid consent from one of the following:

• A legal parent listed on the Minor’s birth certificate;
• A legal guardian or managing conservator with court-issued documentation; or
• A court-appointed representative or authorized state/agency caseworker, such as Child Protective Services (CPS).

Other relatives (including but not limited to grandparents, aunts, uncles, adult siblings, or partners of a parent) may not authorize testing unless they provide documentation establishing legal authority to consent.

8.3 Documentation Requirements

Onset DNA may require one or more of the following documents before scheduling or performing any DNA test involving a Minor:

• A certified copy or clear image of the Minor’s birth certificate;
• Valid, government-issued photo ID for the consenting parent/guardian/representative;
• Any relevant court orders, guardianship or conservatorship documents, agency authorization, or custody orders affecting who may consent and who may receive results.

We may request additional documentation, decline, postpone, or cancel testing if documentation is incomplete, inconsistent, appears altered, or raises questions about legal authority to consent.

8.4 Application to Legal and Non-Legal Tests

These Minor-consent requirements apply to all DNA tests involving Minors, including:

• Legal / court-admissible tests, and
• Non-legal / peace-of-mind tests.

A test labeled “non-legal” or “for personal knowledge” does not remove the requirement for proper consent when a Minor is involved.

8.5 Parent Participation & Non-Participating Parents

A legal parent may authorize testing for a Minor without providing their own DNA sample. For example, a legal mother may authorize a paternity test in which only the alleged father and child are tested. In such cases, Onset DNA will:

• Verify and document the identity of the consenting parent, and
• Record that the parent has authorized testing but declined to participate as a tested party.

8.6 Release of Results for Minors

Unless otherwise required by law or court order, test results for Minors will only be released to:

• The ordering legal parent/guardian/representative, or
• Another person or entity expressly authorized in writing by that parent/guardian/representative, or by a court order.

Onset DNA may refuse to release results to any individual whose legal authority is unclear or disputed.

9. Privacy, Confidentiality, and HIPAA Compliance

9.1 Information Collection

We may collect personally identifiable information and PHI, including but not limited to:

• Name, date of birth, contact details
• Government-issued identification and photographs of documents
• Payment and billing information
• Family relationship information needed for testing
• Medical or personal history related to DNA testing
• Information you provide through www.onsetdna.com and Kalix

9.2 HIPAA & Security

Onset DNA endeavors to comply with HIPAA and applicable privacy laws by:

• Limiting access to PHI to authorized personnel with a legitimate need to know
• Using encryption, secure connections (SSL/TLS), and access controls to protect data
• Maintaining audit logs and secure storage for records
• Providing clients certain rights to access, request corrections to, and request restrictions on their PHI, as permitted by law

Despite reasonable safeguards, no system can be guaranteed 100% secure. By using our services, you accept this risk.

9.3 Data Sharing

We may share information only as necessary to provide services or comply with law, including:

• With our AABB-accredited laboratory partner(s) for testing and reporting
• With Kalix for EMR, scheduling, and communication
• With shipping carriers for specimen transport
• In response to subpoenas, court orders, warrants, or other legal processes
• As required or permitted by law to protect the safety, rights, or property of clients, staff, or the public

We do not share or sell your PHI to employers, life insurers, or unauthorized third parties for marketing purposes.

10. Legal Disclaimers & Limitation of Liability

• Onset DNA does not guarantee that any court, government agency, or other third party will accept or rely upon test results. Requirements for admissibility vary by jurisdiction and by case.
• Onset DNA is not responsible for decisions made by judges, agencies, or other third parties using or interpreting DNA results.
• Onset DNA is not liable for service interruptions, delays, or errors caused by laboratories, shipping carriers, electronic platforms, or events beyond our reasonable control.
• You use our services at your own risk.

To the maximum extent permitted by law, Onset DNA’s total aggregate liability for any claim arising from or related to the services will not exceed the amount paid by you for the specific service giving rise to the claim or One Hundred Fifty Dollars (US $150), whichever is less. Some jurisdictions do not allow certain limitations, so parts of this limitation may not apply to you.

DNA results should not be used as the sole basis for legal, medical, or other high-impact decisions without consulting qualified professionals.

11. Client Responsibilities, Misuse & Sample Integrity

You agree that you will:

• Only schedule tests and provide samples for yourself, your Minor child, or another person for whom you have legal authority to consent.
• Not collect or submit samples from any person without their knowledge and lawful consent, where required.
• Not tamper with, substitute, or mislabel samples.
• Not misuse reports or represent them as something they are not (for example, presenting a non-legal test as a legal chain-of-custody test).

Onset DNA reserves the right to refuse service, cancel an order, or invalidate results if we reasonably suspect fraud, sample tampering, threats to staff safety, or violations of this Agreement.

12. Indemnification

You agree to indemnify, defend, and hold harmless Onset DNA, its owners, employees, contractors, and partners from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from:

• Your misuse of our services or website
• Your violation of this Agreement or applicable law
• Your provision of false, misleading, or incomplete information
• Your unauthorized disclosure, sharing, or distribution of test results

13. Intellectual Property

All content on www.onsetdna.com, including text, graphics, logos, icons, images, software, and designs, is the intellectual property of Onset DNA or its licensors and is protected by copyright and other laws. You may not reproduce, distribute, modify, or create derivative works from any site content without our prior written consent.

14. Account Creation and Security

Some services require you to create an account through Kalix or another secure portal.

• You are responsible for maintaining the confidentiality of your login credentials.
• You are responsible for all activity that occurs under your account.
• Onset DNA is not liable for unauthorized access to your account caused by your failure to safeguard your credentials or devices.

15. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute relating to this Agreement or the services provided by Onset DNA will be resolved in:

• Arbitration or
• Small claims court

located in Harris County, Texas, unless otherwise required by law. You agree to submit to the personal jurisdiction and venue of such courts or arbitration forums.

16. Amendments to Terms and Conditions

Onset DNA may update or modify these Terms and Conditions at any time. Changes will be posted on www.onsetdna.com, and the “Effective Date” may be updated. Your continued use of the website or services after any changes are posted constitutes acceptance of the revised Terms.

17. Contact Information

For questions about these Terms and Conditions, please contact:

• Email: contactus@onsetdna.com
• Website: www.onsetdna.com

By accessing our website, creating an account in Kalix, scheduling an appointment, or using any Onset DNA service, you acknowledge that you have read, understood, and agree to be bound by this Agreement. Thank you for choosing Onset DNA for your DNA testing needs.